I had the unfortunate experience of spending one night in this "hotel". My room was filthy - the sheets had stains on them and were filthy, the towels were filthy and ahd obviously been used, there were no toiletries in the bathroom, the A/C was noisy and had a clogged filter - and when I called down to the desk, no one could speak English or was willing or able to address my concerns. I called several times asking for a clean room, or at least clean towels, sheets, and some toiletries for the bathroom, and was ignored for over 3 hours. I finally got a knock, and when I opened the door, there was a single towel and some shampoo sitting on the carpet outside my room. I called the Corporate number because I found a sign stating "100% Satisfaction Guarantee" that was in a prominent place my room to register my concerns and to ask for help. They told me to take it up with the local hotel operator. A few days later I received a telephone call from a man indentifying himself as "Javed", who in very broken English told me he was the GM. He asked me what my concerns were - when I began to detail my experience, he abruptly interrupted me, told me he had new people working that night who couldn't speak English, told me I was being rude and that I was trying to take advantage of him, and then disconnected my call. Amazingly, I then received a letter from "Javed" offering me a free night - I would never stay in this dump again. I only expect this property to make good on their written 100% Satisfaction Guarantee - which was of course rebuffed. If anyone had been in this room, they would have seen that all I wanted was a clean room - who took advantage of whom? I travel and stay in hotels all over the country at least 85-100 nights every year for almost 23 years - I've rarely seen anything similar to this, and have never been treated this way - stay here at your own risk, and certainly don't expect anyone associated with this property to respect you as their "guest" - more like "captive".

Our worst hotel experience ever. Delta airlines should know better than to recommend this dump. Staff surly and the lobby depressing. Our first room was filthy: dirt all over the floor, chairs and table mysteriously placed right up against the bed , and the pillowcases wrinkled and apparently unwashed. Traffic was roaring past our window on the Interstate outside the hotel. We demanded a second room and as we walked down the hall, several room doors looked as though crowbars had been applied in an attempt to open them. The second option had a screeching heating unit and the toilet refused to flush unless you opened the lid and pulled the chain. Need I say more? A totally dishearting experience at 1:00am but we were too tired to go elsewhere. This hotel should be razed.

Staff - Great staff. They were friendly and helpful. Property - Bring out the wrecking ball!!! Room - Terrible. The carpet was dirty, stained and smelled. We made our kids wear their socks/shoes when walking around the room. The bathroom is very small. Overall - Do not stay at this hotel. We only stayed one night.

I was stranded in Atlanta during an ice storm and the airline recommended this hotel. It was terrrible, the staff was rude and could not be bother to answer any questions or provide information. It was 30 outside and when I went to the front desk to advise my room had no heat they just shrugged and there were no other rooms available. I figured I would have a cup of coffee to warm up and althought there was a coffee maker and supplies in the room no pot to make the coffee in, so I huddled under the covers and thought I would at least watch some news to see the weather, but there was no remote. It was very late and many hotels were booked due to the storm or I would have left. Then the next morning they were very rude about their advertise airport shuttle it just went on and on...DO NOT STAY HERE, unless you like discomfort and rudeness.

I will never trust AAA rating again on a hotel. We got stuck in ALT and wanted to stay close to the airport. AAA gave this a hotel 3 diamonds so I thought it would at least be clean. The lobby looked nice but the rooms were terrible. The carpet was dirty, the room had a stale, mold smell. The Bates hotel would have been a better stay