Great hotel, amazing customer service - if you like quality modern furnishings and freindly staff, this is the place for you. Breakfast is AMAZING - you won't need to eat again all day! Only improvement is that internet should be free...

I stayed at the Intercontinental for five nights in early June. I had a basic room at the club level. The Intercontinental seems to cater primarily to business travelers, I imagine largely because of its location. Because I was traveling with my mother, who has limited mobility, we would have had to take taxis no matter where we stayed. So we did not really lose anything by staying here. Others might prefer to stay at the hotels that are on or within walking distance of the *hugely* overrated Wangfujing Street. But those hotels may cost you far more than the Intercontinental. And they may not achieve the five star service they claim to provide. And take it from me, the service at the club level of the Intercontinental is fabulous. As soon as you step foot in the hotel you feel taken care of. The Swiss-trained guest services manager at the Club Level, Spencer, is simply top notch. His staff takes ownership of any difficulty you might have and tries to resolve it as a matter of principle. We would have difficulties during the stay: with food, slight illness, scheduling. But over and over again the hotel staff found ways to solve them. That makes this hotel far superior to other allegedly luxury class properties like, for example, the truly wretched Peninsula Beijing. Breakfast at the hotel is excellent: far superior to the shockingly poor Jing Restaurant at Peninsula, but in terms a variety a cut below, say, the Meridien in Shanghai, which has the best breakfast spread I saw in all of China. But again, the Intercontinental's trump card is service. When chef Ernie Zheng discovered that my mother has particular dietary needs, he patiently walked her through the *entire breakfast buffet line,* telling her the ingredients in each item. These are simple acts of kindness, but ultimately the things that make a stay memorable, They are the hallmark of five star service. They are make a hotel special and worth going back to. Standard rooms at the Intercontinental are very large. The room I had, for example, was bigger than the one I had at Peninsula, even though the latter was the largest non-suite room available. Bottom line: the Intercontinental is a gem. It is absolutely worth the extra expense to stay at the club level. The hotel's bright, sharp, well attired young staff is friendly and world class: the best labor force in the service industry that I encountered in China. If you don't mind the hotel's location, you're in for a treat. And you won't want to leave.

The hotel was very nice. Room itself was quite spacious. In fact the bathroom was nearly as large as the sleeping area. Both were nicely decorated. Can't comment on the bed as pretty much anything would have been fine after the flight there. Staff was very eager to please. At check in there was an issue with my rate being different than what I booked and they worked very hard to resolve the situation. (Tip. Always, always bring a copy of your confirmation and rate with you when you are traveling in China. There seems to be an issue in at least 50% of the hotels I stay in.) One of my party used the fitness center and said that it was wonderful. Prior to my departure from the US, I contacted the hotel and requested that they please e-mail me the hotel name and directions in Mandarin to me. They complied immediately and included a nice map that I was able to show to the taxi driver at the airport. For those of you needing a Western food/coffee fix: 1. Exit the front door of the hotel and walk to the left. 2. At the street take a left. 3. Walk to the end of the block and turn right. 4.Walk a block (approximately) and you will see several restaurants on the left. Starbucks, TGI Fridays, an Irish style pub, etc. There is also a mall and other hotels nearby.

we had a really lovely stay in this hotel. The staff were excellent and certainly worth the upgrade to Club. The rewards for upgrading are worth it in many many ways, you certainly get value for money from a dedicated check in area, to better rooms, quieter breakfast area, club lounge facilities, free drinks and endless supplies of dim-sum and pastries galore! You also get free laptops and internet connection - and the staff cannot do enough to please you. they remember you by name and treat you very special. The concierge on the main desk were thoroughly helpful and patient and their advice was spot on and helpful. Beijing itslef was an experience !!! Glad we went before the Olympics kicks in. Language is still a great difficulty, but do try and go on a number of tours as you will really find out alot more than you thought. Taxi's are chep, food is cheap and there are lots to do and see...great wall was a bit of a let down, but its still a wonder and worth the visit.

Nous avons effectué un séjour de 5 nuits à l'hotel Intercontinental de Pekin et nous avons été très satisfait du niveau de cet hotel ... La ville de Pekin est immense, et trouver un hotel en plein centre ville est assez difficile ... L'Intercontinental n'est pas réellement en plein centre puisqu'il se situe autour du 2ème RIng de la ville ... Mais en taxi, il ne vous faut pas plus de 10 minutes pour rejoindre Tien an Menh, et la station de métro la plus proche est à 5 minutes à pied ... L'hotel est très récent avec des chambres superbes: spacieuses, luxueusement décoré,un lit très confortable, une salle de bain très bien équipé ... Bref, pour 120 USD la chambre Club, nous avons été très impressionés. L'hotel est plutot orienté clienètle Affaires, mais le service est excellent y compris pour les voyageurs loisirs en jean que nous étions ... Le concierge nous a aidé à préparer notre journée à la muraille de Chine, en négociant le tarif avec le taxi ... Niveau restauration, le lounge de l'étage Club est superbe, avec des tapas de très bonnes qualités. Excellent bar, un peu cher mais bon cocktail et petits amuse-gueules ( bon groupe de musique ). Quand aux restaurants, nous n'avons essayé que le restaurant chinois proposant les Dim Sum et ils étaient divins ... Pekin est une ville trépidante et parfois assez fatiguante, alors séjournez dans une oasis comme l'hotel Intercontinental ne se refuse pas ... Hotel très recommendé !