I stayed in this hotel for a week for a training arranged by my company. During the check-in, I was annoyed by their lack of smile and slow work. But later I realized that 90% of the staff there are very helpful and polite. Especially the young lady who cleaned my room and picked up my laundry. The room is stylish, clean and all the supplies are replenished timely. Free internet access from the room. Free drinks in the fridge (including water, soft drinks and beer). Although the TV is a bit small and old style, I have no complaint. The hotel is located in a quiet area which is less convenient than commercial area. But if you're looking for a safe hotel with nice staff and fresh air, this is the place.

This is a beautiful hotel. Rooms are spacious, well kept, very modern designs. The morning buffett was good as well. It was a great experience staying at this hotel. I would say this hotel is more geared towards business travelers wanting to do business near the factories or corporate offices. Its quite far away from LuWu which is where most of the tourists go. But the cab ride is cheap (20-30RMB) and if you don't mind the drive, this is a great haven away from the hustle and bustle of Shenzhen.

I stayed in this pleasant hotel for two nights on june 29-30. The hotel is very clean, with lots of daylight everywhere. The staff is friendly and skilled, even if a better knowledge of english or other languages is wished. Superb pool and excellent restaurant serving mainly lunch and dinner buffets. Very reasonable prices and quality better than average. Free access to internet in the rooms, free computers in business center, free minibar.... The rooms are spacious and pleasant. A place I will defintely recommand to business or tourist travellers!

This hotel is new, about 2 years. It is very modern; the rooms are large, the beds excellent, the bathroom large and luxurious. The hotel has a swimming pool, an exercice room with spa, sauna and massage room. Internet is free for guests and it's fast; the minibar is also free (no hard liquors, two beers and pops) The hotel restaurant called The Western offers western foods (I guess this is superfluous) at reasonable price; the night buffet is almost overwhelming (mix of Chinese, Japanese and Western foods) The staff is very friendly and helpful; language is sometimes a problem but they always find somebody to help if needed. The hotel is located sort of in the suburbs in between downtown and the theme parks. There is a state of the art subway station about 10 mins away. I have rarely experienced such friendly staff in any hotel.

Loved it loved it loved it! The Novotel Shenzhen would have to be up there on my list of best value for money hotels. I have stayed in Shenzhen several times and this hotel is by far the best in terms of value and quality. In terms of ratings it is probably a four to five star hotel. Be aware that the staff speak only minimal english, just enough to get by. The hotel is about a 15 minute cab ride from LoWu border which will set you back around RMB80 ish. If you book here, ask the hotel to email you the name and address in Chinese characters to give to the cab driver. The hotel is located around 5 minutes walk to the nearest underground station which is on the line that takes you to LoWu, the journey takes around half an hour and is very cheap! The hotel also has a pool, restaurant and bar as well as the usual laundry facilities you'd expect in a hotel of this standard. The biggest bargain is the breakfast. A full hot cooked buffet breakfast for RMB35. The selection is both western and chinese. The rooms are of five star standard. A very comfortable king size bed (see photos), alarm clock, tv with cable channels, balcony and a bathroom that I would like to have in my home! The rooms are large and spacious by Shenzhen standards. Lots of bathroom goodies and also free internet, which is not amazingly quick but hey it's free! Strangely enough there is also a florist located just near reception in case you want to buy some last minute flowers for your room. I'm still a bit mystified why that is there but I guess there must be a market for it. I'd gladly recommend this hotel to fellow travellers.