We normally camp but my wife had a bad back so we used hotels which we know have easy chairs/sofas to sit in rather than just a bed. This is normally three * and above chains that have this facility. Therefore we stayed at this Novotel as I have an Accor card and have been loyal to Accor for years. This stay tested that loyalty to the limit. The hotel was very busy and the staff did not honour the promised room location discussed when we booked, although the room we stayed in was OK. In this and for several other complaints the desk staff were very off-ish and 'there's nothing we can do' . When I demanded a refund or discount for the hassle, again it was "sorry sir". I then tried to see the manager - as promised in all Accor literature "there is always a manager available" but the desk receptionists said they were the only customer-facing staff on site The restaurant was poor. There were far too few staff for the numbers using the restaurant and service was thus VERY slow. The 'queuing' system was haphazard and despite claims to the contrary, we saw ourselves and others shown to tables long after people who had turned up later. The 'waiting system' was controlled haphazardly on a scrap of paper. On the OK side, the pool was in good condition and cleaner than some Novotel pools. As usual we did not have breakfast but found a boulangerie in a nearby village (Gerzat).

We are a family of 5 so had two connecting rooms which was excellent and the rooms where large and had two double beds in each. Only problem was the smell of smoke in the rooms and they needed decorating. Breakfast was OK, nothing special. It was close to the motorway and a good stop off distance from the UK to the South of France. Probably would try another hotel next time.

We're a family of four (two adults, two children) who where driving across France and needed to make a brief overnight stop. We picked the Novotel chain as we'd previous had good experiences of them. PROS: new, modern, airconditioned. Good parking (free!), lovely clean exteriors. Reception staff were multi-lingual, and were extremely friendly and helpful. Rooms were clean, tidy, and obviously newly decorated; everything worked! Outside pool was small, but clean and good for catching the sun. Resturant was excellent, good quality food (although a little expensive). CONS: signposting/directions to the hotel! We were able to see it from the motorway, but even with verbal directions from the staff at the hotel, it took us nearly 15 minutes to find the entrance - it simply wasn't signposted at all! If you can find it the hotel, its well worth it. SUMMARY: excellent value for the money (£114), we were highly impressed and would recommend this Novotel to anyone.