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Mercure Bergamo Palazzo Dolci    4 stars
Viale Papa Giovanni XXIII 100, BERGAMO, Italy, 24121

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The guest reviews are submitted by our customers after their stay at Mercure Bergamo Palazzo Dolci
There are opinions of guests that reflect their experiences during staying at this hotel.
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Average guest rating
8.8

Based on 67 reviews
Check in / front desk
 7.8

Cleanliness
 9.3

Location
 8.5

Rooms
 8.9

Service
 8.4

Value
 8.9

Business service
 7.7

Maryios has stayed here and says:
"Booked one night here before moving on to Milan. Great hotel, clean, fab air con and we have a little Juliet balcony! Good varied breakfast and friendly staff. Visited the old town for aperativo - a must! "
27 Aug 2007Read hotel reviews

Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews.
Great hotel, great location
Average rating:  guest rating 10.0
Guest type: Spouse / significant other
stayed in Nov 2007

I recommend this hotel for: Families with young children, Older travelers.
agree with other reviewers, very close to railway station. The room is clean and stylish; breakfast is also good. Definitely will stay again if in Bergamo next time.
Guest name:Capita, Dublin
My ratings for this hotel are:
10.0 Check in / front desk
10.0 Business service
10.0 Value
10.0 Service
10.0 Rooms
10.0 Location
10.0 Cleanliness
95% Excellent
Average rating:  guest rating 8.7
Guest type: Spouse / significant other
stayed in Sep 2007

I recommend this hotel for: Families with young children, Older travelers.
Stayed here July 2007 while using Bergamo as base to travel around north Italy for a few days (Lake Como, Verona, Milan, Turin). Had previously stayed at the Piedmont (see my review) so decided needed another hotel for a longer stay. The location is great,100 metres from the station and on routes to get to the Citta Alta, and 1 minute from a supermarket for all those supplies for day trips. The hotel is excellent - clean, bright and with interesting decor. The rooms are large, clean and airy. The TV has all the channels needed by those people who seem to want these things. The bathroom was spacious and included all the freebies expected at an establishment of this category. The staff were courteous and efficient, if not over friendly. The breakfasts are good, including a range of hot (limited) and cold buffet style choices. One slight quibble here - the breakfast staff seemed to be overworked so it was a case of having to track them down when required. Overall this does appear to be more geared to the business traveller than the tourist but that is probably more of a reflection of Bergamo as a destination. One word of warning. If possible try and book ahead for restaurants in the Citta Alta on Saturdays. We couldn't as we arrived late on and had a real job finding somewhere not fully booked (our 5th or 6th attempt).
Guest name:Gingerpumpkin, North Wales
My ratings for this hotel are:
8.0 Check in / front desk
8.0 Value
6.0 Service
10.0 Rooms
10.0 Location
10.0 Cleanliness
Nice hotel, if they don't steal your belongings!!
Average rating:  guest rating 4.6
stayed in Sep 2007

I recommend this hotel for: Families with young children, Older travelers.
The hotel has a good location if you are arriving by train and want to walk to a hotel from the station. On a very busy 4-lane street. I felt very safe in the area. The hotel was very nice and clean with large rooms. Breakfast was good. I left my bag at the front desk for the day while we took the train to Lake Como. When we returned that evening to claim our bags and catch a train I found that my bag had been gone through and several clothing items were stolen. The front desk clerck said she'd tell the manager and he'd contact me via telephone or email. I never heard from him. I'd recommend the hotel to others, if they hadn't stolen from me. I wouldn't leave anything in the hotel, even in my room during the day. I won't stay there again. There's plenty of other hotels to chose from in the area.
Guest name:midwesterner65, michigan
My ratings for this hotel are:
2.0 Check in / front desk
4.0 Business service
8.0 Value
2.0 Service
8.0 Rooms
2.0 Location
6.0 Cleanliness
An excellent base in Bergamo.
Average rating:  guest rating 8.3
Guest type: Spouse / significant other
stayed in Sep 2007

I recommend this hotel for: Families with young children, Older travelers.
An excellent Hotel, very convenient for the Railway station, bus link to the airport and within walking distance of the funicular to the 'citta-alta'. The staff were helpful and courteous, the room stylish, modern and clean, and the breakfast buffet excellent. We were on foot so not sure about car-parking but there did seem to be an underground car-park just along the road. Although flying home late the staff looked after our bags for us to allow us to catch a train to Lecco to explore Lake Como. Milan is also an easy (and cheap 7.50 euro return) train ride away.
Guest name:Neilb62, Darwen.
My ratings for this hotel are:
8.0 Check in / front desk
6.0 Business service
8.0 Value
8.0 Service
8.0 Rooms
10.0 Location
10.0 Cleanliness
Very bad, if you travel with kids!
Average rating:  guest rating 4.6
Guest type: Family with young children
stayed in Sep 2007

I recommend this hotel for: Families with young children, Older travelers.
We were in this hotel for four nigths. Two couples and three kids. Hotel facilities are OK in general. Location is not good, because hotel is in a not secure area of the city. I recomend you an hotel in the "citta alta", much more turistic and nice. However, if you book an hotel in the "citta alta", please, do not rent a car. Moreover, the worse experience in this hotel was that a recepcionist of the hotel was very Disagreeable with the kids!
Guest name:luiscast, Zaragoza
My ratings for this hotel are:
2.0 Check in / front desk
4.0 Business service
8.0 Value
2.0 Service
8.0 Rooms
2.0 Location
6.0 Cleanliness


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