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Best Western Kelly Inn & Suites    3 stars
4915 Southgate Drive, Billings, MT, United States, 59101-4668

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The guest reviews are submitted by our customers after their stay at Best Western Kelly Inn & Suites
There are opinions of guests that reflect their experiences during staying at this hotel.
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Average guest rating
8.1

Based on 13 reviews
Check in / front desk
 8.3

Cleanliness
 8.8

Location
 7.8

Rooms
 7.8

Service
 8.8

Value
 7.4

Business service
 9.0

mygetaway has stayed here and says:
"Hotel was new and clean. Nothing extraordinary. Good price. Can walk to FUN ZONE and we played miniature golf. Can walk to a Dairy Queen restaurant and a couple of bars. I didn't stay for breakfast. "
05 Oct 2007Read hotel reviews

Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews.
Convenient
Average rating:  guest rating 8.7
Guest type: Solo traveler
stayed in Jun 2008

I recommend this hotel for: Families with young children, Older travelers, Tourists, Young singles.
Guest name:NJdudette, Newton, New Jersey
My ratings for this hotel are:
10.0 Check in / front desk
10.0 Business service
8.0 Value
8.0 Rooms
6.0 Location
10.0 Cleanliness
good motel
Average rating:  guest rating 8.7
Guest type: Family with teenagers
stayed in Mar 2008

I recommend this hotel for: Families with young children, Older travelers, Tourists, Young singles.
The first time we stayed there were some positives and a few negatives. the hotel was very clean,kids loved pool with slides and play area.Rooms large and clean.The room that we had was right next door to a door that open and closes to stairs.All night long I heard door opening and closing.The kids received burns from pool,I'm guessing being a new hotel over use of cholerine.Second time we stayed I mentioned not wanting room next to stairs.They gave us a room on first floor,very nice room.Staff nice and nice breakfast area.
Guest name:kbbuskirk, sheridan, Wyoming
My ratings for this hotel are:
8.0 Check in / front desk
8.0 Value
8.0 Service
8.0 Rooms
10.0 Location
10.0 Cleanliness
Worst night of my life
Average rating:  guest rating 4.4
Guest type: Spouse / significant other
stayed in Feb 2008

I recommend this hotel for: Families with young children, Older travelers, Tourists, Young singles.
My husband and I made a reservation for a weekend get-away. We had reservations at a favorite restaraunt for our 39th aniversary. We were extremely disappointed in the hotel. We were placed in a 3rd floor room directly above the pool area. The noise from the pool was unbelievable. We contacted the front desk and were told the pool closed at 11:00 pm but during that afternoon there were birthday parties going on in the pool. Several trips in the elevator put us in contact with several families staying at the hotel but leaving the pool due to safety concerns with the amount of children/adults in the area. Our room had sticky toothpaste on the counter and old dried soap in the shower. The fitted sheet and mattress pad would not stay on the bed, we had to get up several times to remake the bed, but it really didn't matter, since we couldn't sleep due to the noise from the pool and the mattress was extremely uncomfortable. We were so angy and exhausted by 6:00 am, we left the hotel. I won't be spending $125.00 a night for a room like that ever again. Lesson learned!
Guest name:eats-sd, South Dakota
My ratings for this hotel are:
6.0 Check in / front desk
2.0 Value
2.0 Rooms
8.0 Location
4.0 Cleanliness
needs new house keepers
Average rating:  guest rating 4.6
Guest type: Family with young children
stayed in Feb 2008

I recommend this hotel for: Families with young children, Older travelers, Tourists, Young singles.
The problem we had was there were poopy underwear next to the refrigerator that looked like they were there for a while. We were very disgusted and the staff said that they would look into it. I could have gotten Hepatitis or some thing awful like that!
Guest name:ferret_love, Montana
My ratings for this hotel are:
8.0 Check in / front desk
6.0 Business service
4.0 Value
4.0 Service
2.0 Rooms
6.0 Location
2.0 Cleanliness
New and clean
Average rating:  guest rating 10.0
stayed in Sep 2007

I recommend this hotel for: Families with young children, Older travelers, Tourists, Young singles.
Hotel was new and clean. Nothing extraordinary. Good price. Can walk to FUN ZONE and we played miniature golf. Can walk to a Dairy Queen restaurant and a couple of bars. I didn't stay for breakfast.
Guest name:mygetaway, Houston
My ratings for this hotel are:
10.0 Check in / front desk
10.0 Business service
10.0 Value
10.0 Service
10.0 Rooms
10.0 Location
10.0 Cleanliness


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