Overall we had a great time and I would recommend this place to someone visiting PV. There are many redeeming qualities. However, there were also some things I had a little trouble getting used to. It was difficult to tell if these problems were due to the resort management, or just to being Mexico in July. I think it's a little of both. I'll start with the redeeming qualities.. The layout and the beach, view, etc.. are gorgeous. The infinity pool is fantastic, the beach is rumored to be the best in PV, and walking around the resort itself was enchanting. The staff, particularly once tipped, are great. Funny, nice, relaxed. They work hard and really try to entertain you, There are a lot of repeat customers, and, in July, a lot of Mexicans. The lounge had a great ambiance and the spa was first rate. There were some things we did not enjoy. To start, it did not have a fun, PV, nightlife feel. We would go to dinner and go to bed. There were the nightly "activities" but they were pretty unappealing, and hokey. For example, "Manager's Night" featured a weirdo magician and champagne. Another issue I had was the TOTAL lack of nice wine. It literally tasted SOUR and I tried it at 3 different settings. I felt like I was acting spoiled until I got off the resort and found completely decent red wine in the downtown stores. And they had it available for sale on the resort!!! (of course, I didn't buy decent wine when we'd already spent so much on free drinks). So all we drank were mojitos, margaritas, and much more sugary concoctions. The food was great, but seemed a little repetitive. And the steaks were a bit weird. The room service was very lacking. But a VERY redeeming food factor was the "World Cafe" buffet, open for all-you-can-eat breakfast and lunch. It had everything from sushi to empanadas, to sandwiches, and back. Excellent. Finally, I just felt it could use a boost in giving it that luxury feel. If you're paying the luxury price, you shouldn't have to walk clear across the resort to get your beach towels. And you shouldn't be sitting on icky, browning chairs at the main pool. But, I think it's really important to remember that this whole city didn't even come about until the late 60s. The pace is slow (but earnest) and that luxury feel you find in France or NYC is just not comprehended there yet. I would wholeheartedly recommend about 4 days at Dreams. But that would be plenty! (and find Jose y Ismael at the Infinity pool. They know what's up)

Our family of three stayed at Dreams PV for 6 nights, June 29 - July 5th. We arrived expecting cool towels and drinks, but the only welcome we received was that our room was not ready. We should have something to eat , then check on our room. After a light snack at the World Cafe, we were taken to our room on the 19th floor of the new tower. We had booked a Jr.Club Suite with a Jacuzzi, 1 king and a roll away for our son. When we entered the room, we found it to be hot and musty. The room had two full beds instead of the king and the furniture was old and worn. Although the room was made up, it did not feel clean. The view from the room was just beautiful. After a couple of hours we realized that the air was not working. We called the front desk and asked for the repairman. When he came to the room, all he did was adjust the vents. It was obvious that he did not know what he was doing. My husband returned to the front desk and requested a different room with air condition that worked. He was told that the hotel had a full house and there were no rooms available. After a very heated discussion with the hotel manger we were shown 4 more rooms in our catagory. I do not like for people to lie to me. After moving down to the 18th floor the room was a little cooler. There seems to be a problem with the AC in the entire tower. We could not enjoy the beautiful view because we had to keep the curtains pulled to conserve the AC. The beds were not new as others have mentioned. They are extremely hard. We even had the extra pad on ours. Maid service was fair. The floors always felt dirty and if you looked at your bare feet they were dirty. I just wore slippers. We did not receive a nightly turndown service the entire trip. I realize that we were there during low rainy season, but the service should be the same. The new tower lobby was never staffed. The beach is very beautiful. It is kept clean and there are ample beach chairs. The beach service is poor. We were only waited on 1 day while people from cruise ships were visiting. I inquired about the beach bar b que for lunch and was advised that it was closed during rainy season. Funny I did not read anything about this. The pools were croweded and small. The food at all the resturants and room service were very good. Service was also good. We were told that we would have a 45 minute wait at the Seaside Grill twice, but were seated within 15 minutes. The only resturant we did not dine was the Adult only. We had 2 theme nights while we were there. The Mexican Fiesta and the 4th of July celebration. The Mexican Fiesta is great. The food and the show are outstanding. The staff had planned an elaborate party for the 4th around the main pool. After setting up tables, stages and buffets, it came a downpour and all had to be moved inside. I felt so sorry for the staff that had worked so hard. Having stayed at Dreams Cancum, we were disappointed with the PV resort. Overall we had a great vacation. You just have to have a positive attitude. Dreams needs to be remodeled. Guest should receive the same service low or high season. When we return to PV, we will check other resorts.

As an experienced traveler and one that has the ability through work to experience many types of hotels, I can confidently say that I would not recommend this hotel- at least not until they decide to join the rest of the hotels in the 21st century. Our stay was for 7/4-7 '08. I had spent weeks reading good and bad reviews prior to my trip and was quite nervous to keep my reservation at the Dreams. I wish I had changed it. Upon arrival you can tell that its not the polished, high style type hotel, but a more no frills island type. That may be fine for some- but not for the price the Dreams charges. Sidebar: The website is VERY misleading. There is no way this resort looks like that. Rooms: At first glance, in our optimistic mindset- we WERE on vacation after all- we were comfortable with our room. As our day progressed however- our opinion changed- drastically. The AC did not work effectively. All of our papers and clothes were wet all the time as the AC could not keep up with the incredible humidity. The floor was dirty, as if it had not been cleaned in weeks. We had to use flip flops the whole time. The bathroom though at first glance clean- upon further use- had other people's hair everywhere. Not totally unbearable- we just had to keep reminding ourselves we were on vacation. For the next day or so, we heard electric saws and hammering in the nearby rooms. Not a big deal as we weren't in the room for long and ok as long as they stopped at a reasonable hour-which they did. However, on our last night we entered our room to find a very strong smell of paint thinner, so much so that a haze started to develop in our room. Upon a call to the front desk someone was sent up with a spray can of something- which was NOT going to do the trick. We were told someone would come to fix it- and thankfully after whatever they did- we were able to sleep in the room. The beds were somewhat hard- but I'm a very picky sleeper and was very comfortable in the bed. Entertainment: The most boring hotel I have ever stayed at. Even honeymooners would be hard pressed to find excitement here. The staff tries hard- but there is no direction and most definitely no clue as to what constitutes entertainment. There is nothing to do for kids, absolutey nothing for teens and the adults all wandered around aimlessly at night. There is no music to liven up the place, there's no lounge for dancing, nothing to do but dinner, more wandering and just sitting around. It didn't help that it rained (torrential downpours) every night- and so trips to town for clubs was somewhat out of the question. So we resigned ourselves to doing what I started to call "the bored couple stroll" up and down the outer corridor. Staff: They work very hard- and are the most redeeming thing about this hotel. Except for the entertainment gentlemen who were young and occasionally disrespectful to the guests- and clueless as to how to entertain. They offered a Casino night- for EVERYONE- and little boy of about 4 or 5 years old- won a bottle of tequila- and he was allowed to actually walk around playing with a huge bottle of Tequila. Hello? but....thats how bored everyone was. Food: Very small portions- more gourmet looking than satisfying or tasty. I had read that this was the best hotel for food- wow- what does that say for the other hotels? The food was mediocre though well presented. Pools: were adequate though as the rest of the place are in DIRE need of renovations. We stayed in the old tower- which was fine- but was old and old fashioned. We were told that there would be some renovations.....to the NEW tower! hello???? OLD tower....help.... Service was very good- especially at the lobby bar-and pool. And yes, the Dreams beach is very nice, kept clean by workers up at the crack of dawn. We spent 3 nights at the Dreams and were scheduled to then go to Nuevo Vallarta to the Vallarta Palace- WOW- what a difference and we wished we had gone there to begin with and just taxi it back and forth to PV. I'd recommend the Vallarta Palace with my eyes closed. I read many reviews about the Dreams, and I would say that I mostly agree with the bad ones than the good. Although, it could be a very nice hotel should they decide to spend some money and bring in some new and fresh ideas.