Stay well away from this place, it’s a complete dump, after the first night I awoke to find myself covered it bites from “Bed Bugs” disgusting!!! When I raised the issue with the manager he was so arrogant about the whole thing .. his reaction was “this sort of thing just happens” and expected me to pay the bill... Don’t go anywhere near this place.

This place is a dive - stay well away. The rooms are like little plastic boxes, the hallways were filthy and I didn't feel safe.

I was not a guest at this hotel but I attended a workshop hosted here and most of the other students stayed in this Best Western. One evening I came in to meet my friends. I opened the front door and the heavy metal pinion from the door closer above fell right off, grazing my face as it dropped. I gave the part to the receptionist who was reading a magazine behind the front desk. She was completely unconcerned and offered no apology whatsoever. My recommendation is to go to the Novotel hotel about a kilometer southwest. The rooms are almost triple the size of those at the Best Western, the facility is better maintained with more amenities, and the staff is pleasant and helpful.

Stayed here for two nights mainly due to the fact it was central to the town centre, about a ten minute walk. I believe there is also a childrens them park not so far away and it is a reasonably short drive to Waterloo, about fifteen to twenty minutes. Staff were efficient, not overly friendly or helpful. There were one or two coach parties on both nights I stayed which was ok until come breakfast time. Food quickly disappeared from the buffet and was not replenished so if you didn't get in first to grab say a bread roll then you missed out, very strange. The room I stayed in was comfortable enough if a little on the pokey side and the rooms must have very thin walls. The reason I mention this is that the person staying in the next room telephoned me around 11pm (I was watching the news) and asked me to turn the volume down. I have never experienced anything like that in all my years of travel. Overall I would not recommend this place nor would I stay here agaain.

We stayed here in a small group (10 people) for 2 nights. I booked the stay directly with the hotel and received prompt, friendly replies to my emails. However, on arrival we were disappointed. We booked a "Calamity Jane" package which includes 2 days' entry to the Walibi theme park. Upon arrival we were given the tickets, and instructed to pay for them in cash, otherwise a 10% fee would be charged (we did not have sufficient spare cash to do this). At no point during the extensive correspondance about the package prices was this mentioned, and I had even emailed the hotel shortly before our trip to check that I could pay our balance by credit card and had been told that that was fine. After 2 days of discussion with the reception staff and the manager, the manager finally admitted that I had been given the wrong information about payment, but still wanted us to absorb the 10% fee, as otherwise "it would mean a loss of money to the hotel". I stood my ground and eventually he agreed to charge me only what was agreed when I booked, but with an air of doing me a tiresome favour. So if staying here, then be warned that you will have to pay part of your package price in cash; they won't necessarily tell you about this, even if you ask! The hotel itself; it was well-positioned for us, as we wanted to get to both the theme park and the centre of Wavre. Wavre centre is about 10 mins' walk, where we found at least two good restaurants and some pleasant bars. The theme park is 15-20 mins' walk away, or you can park at the theme park for 5 euros a day, which I recommend, as although the walk there was OK, walking back after a long day of walking around the theme park was not a welcome prospect. The rooms were not as good as I had expected from a 3* and a Best Western; they were very small and basically furnished (not even a wardrobe) although clean, and the bathrooms were tiny, very basic/slightly dated and not as clean as they could be. However, the bedding and pillows were very clean, and the bed comfortable. The breakfast was good, with a good selection of mainly decent quality things. I cannot comment on the restaurant, as despite the fact that it was supposed to be open every night except Sunday, it was closed without explanation. The public areas were unimpressive in that they were not very clean. In summary I wouldn't describe this as a 3* hotel, more like an adequate 2* hotel, however it is fine for a couple of nights. Walibi theme park: we really enjoyed our 2 days here. There is a good selection of roller coasters, all different, as well as a good variety of other rides. The rapids were particularly good, as was Turbine. Tips; the queues for fast food are long and slow, better to go for a baguette/sandwich which were excellent quality. Don't bother queuing for the runaway mine train, the queue is very long and the ride disappointing with very few exciting moments. Also the layout of the park is odd, with barely anything at the back of the park, and lots of attractions crammed together at the front of the park. This can give the impression that the park is packed when you arrive, but if you head away from the entrance to start with, you can ride the attractions further into the park without having to queue much at all. We also used the Aquilibi water park in the theme park, but don't particularly recommend it. The few slides were painful to ride, and the water park was a bit dirty and badly kept, with rusty stains around the pools and tiles. Also be aware that they adhere very strictly to their "Speedos only" rule and do not allow shorts/baggy trunks.