We stayed at this wonderful hotel for six nights over the festival of San Giovanni Baptista the Patron Saint of Venice. From the moment we entered the air cnditioned lobby to the moment we left we felt we were as near to heaven as it was possible to be this side of the grave. The rooms were ideal - spacious and welcoming. The beds were large and comfortable, the plumbing excellent, the air conditioning quietly efficient. The view from the windows overlooking the piazza and church was stunning as were the views of the city from the roof top. The staff were unfailingly courteous and helfpul both at reception and in the breakfast room. La prima collazione was outstanding removing the need for lunch!. The staff at breakfsat were considerably more civilised than some of the guests with whom they had to deal. Our time in Florence was going to be good whatever the accommodation. Staying here turned the experience from good to absolutely superbly outstanding. We would recommend this hotel to anyone and everyone and we thank the staff for making our stay so happy. Thank you.

Decided to book this hotel despite advices not to stay near the train station, and boy am I glad I went ahead and stayed there. Love the place the moment I stepped into the lobby, small but very lovely. The staff was helpful, accomodating and friendly, except for this guy who slammed the phone infront of us, I suspect some guests were making prank calls to the reception. But he was very nice to us. Room was great! Huge room with huge bathroom, very spacious and very beautiful. It felt so luxurious after the many tiny rooms we had in our Italy trip. Location was good, just a stone's throw away from the shopping area, and sights but then again, Florence is pretty easy to walk everywhere. Waitress in the breakfast room was eager to please and friendly. Breakfast room is again very lovely, a nice way to start the day. I have no complaints at all about this hotel. If I ever return to Florence, I will definitly check myself in again. The only not so perfect thing was that our room has no view. It faces the building next door which is undergoing some restoration/upgrading work. Also, works at the piazza infront of the hotel is still not completed but this is all no fault of the management. Saw people hanging around the area but felt very safe. Everyone minded their own business.

When we were planning our trip to Florence, we were concerned with finding the right hotel. Having never been in Florence, or Italy for that matter, we felt we were shooting in the dark. Well, the Santa Maria Novella was simply outstanding. Clean, convenient location,and a wonderful staff that was very accomodating. We were warmly greeted upon check-in. They were going to put us in a room overlooking the piazza, but were more than happy to honor our request for a room in the back of the hotel so we wouldn't have to deal with noise. We stayed in Room 411. No view, but we were not there to see Florence from our hotel! The hotel were able to get us the necessary reservations to Accademmia and the Uffuzi, although they had to work to accomodate our timing. Also, they recommended wonderful restaurants...highly recommend Bella Mario. To the staff...thanks for making our stay in Florence so delightful.

This hotel was conveniently located for all of our daily outings. The room was very spacious and had a great bathroom with a nice big tub. Perfect for a nice bubble bath after a long day. The breakfast was good with a variety of juices to choose from and some hot eggs and bacon as well. My only complaint was that I did not find the front desk staff very friendly.